Help Centre
Play smart. Keep control. Our tools let you set caps on your spending, keep an eye on your session time and take a break any time, and support groups such as ConnexOntario, GamTalk and the Responsible Gambling Council are ready to help.
How do I close my account?
To close your account, email [email protected] from the address registered to it. Need a longer, protected pause? Self-exclusion is on offer too.
How is my account kept safe?
This account belongs to you alone. No deposit goes through until our KYC identity check and location check are done, so nobody else can load money into it or play under your name. Guard your password and keep your sign-in details to yourself.
How fast do withdrawals arrive?
Quick cash under the lights: most payment options clear your winnings within one to four hours. Bank wire moves slower, needing as long as 12 hours. Withdrawals begin from C$10. A single Interac transfer can reach C$10,000, while one bank wire can climb to C$40,000.
Which studios run the live tables?
Our live tables and hosted shows stream from BetGames and Pragmatic Play Live.
How are games tested for fairness?
Every game comes from established studios such as Pragmatic Play, NetEnt and Play'n GO, and results are set by each studio's random number generator. We cannot change the outcome of any round.
How do I open an account?
Hit Join, share a few details and show you're 19+. When we've confirmed your ID and your location, add C$10 or more and the games are on.
How can I fund my account, and what's the smallest deposit?
Deposit using Interac e-Transfer, Visa, Mastercard, Apple Pay, Google Pay, PayPal, Instadebit or Skrill. Deposits start at C$10, and we add no fees.
How do I take time out or block my account?
Yes. A cooling-off pause runs for one day at minimum and six weeks at most. Need a longer stretch? Choose self-exclusion. Extra help is on hand from ConnexOntario and GamTalk.
Your limits
- Limits on deposits, wagers and stakes
- Time alerts plus reality check reminders
- Take a cooling-off pause of one day to six weeks
- Self-exclusion, or close your account outright
- A quick quiz to check your own play
- No deposit is accepted until identity (KYC) and location checks are complete
- Drop a limit and it applies instantly, while any increase waits 24 hours